PRIVACY POLICY - CAIA Labs
Last updated: May 2026

Who we are
Leoni Milano t/as CAIA Labs ("we," "us," "our") is a ai automation agency operating at www.caialabs.dev. Our contact email is hello@caialabs.dev.
What information we collect
We collect information you provide directly to us, including:
- Contact and inquiry forms: your name, email address, phone number, business name and any details you include in your message.
- Booking and consultation requests: the above, plus your preferred date and time and any pre-call notes submitted via our booking tool.
- Email correspondence: any information you share when you contact us directly at hello@caialabs.dev
We do not collect sensitive personal data (such as financial information, health data or government identification). We do not collect payment details directly — any transactions are handled by third-party payment processors.
How we use your information
We use the information we collect to:
- Respond to your inquiry or booking request
- Provide the services you have engaged us for
- Send project-related communications and updates
- Improve our website and services
- Meet our legal and compliance obligations
We do not sell your personal information. We do not use your data for automated decision-making or profiling.

Legal basis for processing (for users in the EU/EEA)
If you are located in the European Union or European Economic Area, we process your personal data under the following legal bases:
- Legitimate interest: responding to inquiries and providing requested information
- Contractual necessity: processing data required to deliver our services
- Legal obligation: where we are required to retain records by law
- Consent: where you have expressly opted in to receive communications from us

Third-party tools and data processors
We use the following third-party platforms to operate our business. These platforms may process your data as part of their service:
- GoHighLevel: our CRM, booking and automation platform. GoHighLevel stores contact information, form submissions and booking data on our behalf. See their privacy policy at www.gohighlevel.com/privacy-policy.
- Google: we may use Google Analytics or Google services for site performance and analytics. Google's privacy policy is at policies.google.com/privacy.
We only share your data with third parties where necessary to provide our services or where required by law. We do not share your data with third parties for their own marketing purposes.

Data retention
We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. If you request deletion of your data, we will action this within 30 days, subject to any legal obligations to retain records.

Cookies
Our website may use cookies to support basic site functionality and analytics. You can control cookie settings through your browser preferences. We do not use tracking cookies for advertising purposes.

Your rights
Depending on where you are located, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at hello@theeditorialhouse.com. We will respond within 30 days.
If you are located in the UAE, your rights are governed by the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). If you are located in the EU/EEA, your rights are governed by the General Data Protection Regulation (GDPR).

Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. No method of transmission over the internet is completely secure, but we take this responsibility seriously.

International data transfers
Leoni Milano t/as CAIA Labs operates from the United Arab Emirates and works with clients globally. Your data may be processed or stored in countries outside your own. Where this occurs, we ensure appropriate safeguards are in place in line with applicable data protection laws.

Children's privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.
Changes to this policy
We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.
Contact
For any questions, requests or concerns about this privacy policy or how we handle your data:
Email: hello@caialabs.dev
Website: www.caialabs.dev